PRESENTER: Presenter
Tony Gonzalez, Director of Information Technology
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SUBJECT: Title
Approval of a contract with Cognizant for professional services related to continued implementation of Workday software.
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DEPARTMENT: Information Technology, Human Resources, Finance
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COUNCIL DISTRICTS IMPACTED: All
BACKGROUND INFORMATION:
The City went live with Workday software in June 2025. Workday provides functionality to cover Human Resources, Finance, Budget, Procurement, Timekeeping, and Payroll functions as well as a self-service portal to all Team-members. The City requires on-going professional services in order to continue configuring and utilizing additional Workday processes not currently utilized. Additionally, there will be a need for modification to existing processes in order to fine-tune the Workday system for all Team-members. In order to ensure a seamless roll-out to City Staff, it is in the best interest of the City to continue to partner with Cognizant, who was the implementation partner for the initial customization of the system.
ISSUE:
For initial implementation, the City partnered with Cognizant as our implementation services provider. As mentioned above, there is a need to continue working with Cognizant for On-Demand Services Support and Enhanced Managed Services. These services cover areas such as:
• Workday Support and Troubleshooting
• New Functionality Review
• Reporting and Integrations
• Workday Solution Optimization
• Knowledge Transfer
• Organization Change & Training Post-Production Services
This contract will provide Onboarding Services and Support Services through Aug 31, 2026.
STRATEGIC PLAN REFERENCE:
☐Economic Mobility ☐Enhanced Connectivity ☐Community Identity
☒Organizational Excellence ☐Community Well-Being ☐N/A
FISCAL IMPACT:
This contract in the amount of $81,520, will be funded by a credit balance remaining on the original implementation contract with Cognizant. Therefore, sufficient funding is available.
Recommendation
RECOMMENDATION:
Staff recommends approval of this contract with Cognizant for continued support and consulting services.